I keep getting asked to verify if I am not a robot when using a VPN

Problem

While connected to NordVPN, you frequently encounter CAPTCHA or “verify you’re a human” tests (such as image selection to prove you’re not a robot) when browsing. 

Common symptoms

• Websites regularly ask you to complete a CAPTCHA test.
• You often get asked to click on a checkmark to prove you are not a robot.

Troubleshooting steps

• Try to connect to different server locations.
• Perform a NordVPN DNS leak test. If the website does not show “Connected to NordVPN,” restart your device, connect to NordVPN, and try the leak test again.
• Temporarily disable Threat Protection features for NordVPN applications to see if they’re causing issues:
   
  • For NordVPN Windows apps and macOS apps downloaded from the NordVPN website, disable NordVPN Threat Protection Pro™:
     
    1. Click the shield icon on the left side of the NordVPN application.
    2. Click “Overview” and try disabling every feature one by one to check which one is causing issues.
        
  • For NordVPN apps on iOS and Android devices:
     
    1. Tap the shield icon at the bottom of the NordVPN app.
    2. Disable “Use Threat Protection.”
        
  • For NordVPN Linux apps, macOS apps downloaded from the App Store, and browser extensions:
     
    1. Click “Settings.”
    2. Click “Security and Privacy.”
    3. Disable Threat Protection.
        
• Clear your browser cache.
• Log in to your Google account to lessen the likelihood of getting CAPTCHA prompts.
• Turn off DNS over HTTPS on Mozilla Firefox or Secure DNS on Google Chrome.

Additional tips

• Try using our dedicated IP servers.
• See if you continue to encounter verification requests even when not connected to NordVPN.
• Temporarily disable any browser extensions that might interfere with website security measures.
• Use a different search engine.