I keep getting asked to verify if I am not a robot when using a VPN

Problem

While connected to NordVPN, you frequently encounter CAPTCHA or “verify you’re a human” tests (such as image selection to prove you’re not a robot) when browsing. 

Common symptoms

  • Websites regularly ask you to complete a CAPTCHA test.
  • You often get asked to click on a checkmark to prove you are not a robot.

Troubleshooting steps

  • Try to connect to different server locations.
  • Perform a NordVPN DNS leak test. If the website does not show “Connected to NordVPN,” restart your device, connect to NordVPN, and try the leak test again.
  • Temporarily disable Threat Protection features for NordVPN applications to see if they’re causing issues:
     
    • For NordVPN Widnows and macOS apps, disable Real-time protection:
       
      1. Click the shield icon on the left side of the NordVPN application.
      2. Click “Turn off” and select the desired pause option or disable the feature.
         
    • For NordVPN apps on iOS and Android devices:
       
      1. Tap the shield icon at the bottom of the NordVPN app.
      2. Click the “Turn off protection” button.
         
    • For browser extensions:
       
      1. Click “Scam and phishing protection” on the left side of the extension.
      2. Disable Scam and phishing protection.
         
    • For NordVPN Linux apps:
      1. Click on “Settings”.
      2. Click the “Real-time protection” tab.
      3. Use the slider to turn it off.
      4. You can also disable it from the CLI by running this command:  

Additional tips

  • Try using our dedicated IP servers.
  • See if you continue to encounter verification requests even when not connected to NordVPN.
  • Temporarily disable any browser extensions that might interfere with website security measures.
  • Use a different search engine.
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