Problem
You are not able to call or message anyone when connected to NordVPN.
Common symptoms
- Apps are not sending out any messages.
- You see errors when receiving messages.
- Calls don’t ring on your device or have audio issues.
- Video calls are pixelated or don’t work.
Troubleshooting steps
- Try to connect to a few different NordVPN servers.
- Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection, and you should try restarting your device and connecting to NordVPN again.
- When visiting websites you use for calls or messages, pause any additional antivirus web protection features to see if they interfere with NordVPN’s SmartPlay feature.
- Change the VPN connection protocol to OpenVPN (TCP).
- Temporarily pause or disable Threat Protection features for NordVPN applications to see if they’re causing issues:
- For NordVPN Windows apps and macOS apps downloaded from the NordVPN website, pause NordVPN Threat Protection Pro™:
- Click the shield icon on the left side of the NordVPN application.
- Click “Overview” and try pausing every feature one by one to check which one is causing issues.
- For NordVPN apps on iOS and Android devices:
- Tap the shield icon at the bottom of the NordVPN app.
- Disable “Use Threat Protection.”
- For NordVPN Linux apps, macOS apps downloaded from the App Store, and browser extensions:
- Click “Settings.”
- Click “Security and Privacy.”
- Disable Threat Protection.
- For NordVPN Windows apps and macOS apps downloaded from the NordVPN website, pause NordVPN Threat Protection Pro™:
-
Reinstall the NordVPN app.
Additional tips
- Restart your device.
- If you are using an app for calling or messaging, check if you can message or call using your browser. If you do, try reinstalling the app that is experiencing issues.
- Check if you experience the same issue while not connected to NordVPN.
