Problem
Your internet connection is slow when connected to a VPN server on NordVPN’s tvOS app.
Common symptoms
- Your download and upload speed test results are lower than usual.
- Websites and streaming videos take longer than usual to load.
Troubleshooting steps
NOTE: Check your connection speed on the speedtest.net app after each step.
NOTE: It is possible to experience an increase in ping when connecting to a country far away from your physical location.
- If you used the “Secure my connection” button to connect to the VPN, try manually selecting and connecting to countries closest to your physical location instead.
- See if another network works better, or switch from Wi-Fi to Ethernet.
- Disable post-quantum encryption:
- Go to “Settings” by selecting the cogwheel at the top-right of your screen.
- Navigate to “Post-quantum encryption.”
- Set it to “Off.”
- Reinstall the NordVPN app by deleting and reinstalling it from the Apple App Store.
Additional tips
- Restart your device.
- Check if the issue occurs on other devices connected to the same network. If it does, try switching to a different network.
- Check your internet connection without connecting to the VPN.
