Problem
Your Android device can’t access the internet when you use NordVPN.
Common symptoms
- Your browser is not loading any websites, giving errors such as “This site can’t be reached.”
- The NordVPN app is not loading the Internet Service Provider (ISP) or Internet Protocol (IP) address information.
- Applications are showing “No Network” or “You’re Offline” messages.
Troubleshooting Steps
NOTE: After each step, check your internet connection by opening your browser in incognito mode and trying to load any page.
- If you used the “Secure my connection” button to connect to the VPN, try manually selecting and connecting to several specific countries instead.
- Check if you have the latest NordVPN application version, and update if you don’t.
- Change the VPN protocol:
- Open the NordVPN app and tap the profile icon in the bottom-right corner.
- Scroll down and tap “Settings.”
- Tap “VPN protocol.”
- Try connecting with all available protocols.
- If you have an antivirus, ensure NordVPN is on the exclusions list.
- Temporarily disable Threat Protection to see if it’s causing issues:
- Tap the shield icon at the bottom of the NordVPN app.
- Disable “Use Threat Protection.”
-
Reset your network settings:
NOTE: This also resets Wi-Fi networks and passwords, VPN, and APN settings you’ve used before.
- Open “Settings” on your device.
- Tap “Reset Wi-Fi, mobile & Bluetooth” (or “Reset network settings”).
- Tap the “Reset settings” button.
-
Restart your device.
- Restart your device.
Additional tips
- Restart your router.
- Check if you have other VPNs running on your computer.
- Check if the issue occurs on other devices connected to the same network. If it does, try switching to a different network.
