Problem
Your tvOS device can’t access the internet when you use NordVPN.
Common symptoms
- The NordVPN app is not loading the Internet Service Provider (ISP) or Internet Protocol (IP) address information.
- Applications are showing “No Network” or “You’re Offline” messages.
Troubleshooting steps
NOTE: Make sure to check your connection after each step.
- If you used the “Secure my connection” button to connect to the VPN, try manually selecting and connecting to several specific countries instead.
- Restart the app:
- Stop the VPN connection attempt.
- Close the NordVPN app.
- Relaunch NordVPN and try connecting.
- Restart your Apple TV device.
- Reinstall the NordVPN app by deleting and installing it from the Apple App Store.
- Restart your router.
Additional tips
- Disable any other VPNs running on your tvOS device.
- Check if the issue occurs on other devices connected to the same network. If it does, try switching to a different network.