Introduction
Call protection, a feature of Threat Protection, flags potential scam calls before you answer. It screens incoming numbers and shows a clear warning so you can decide whether to ignore, decline, or send the call to voicemail instead of answering.
How does call protection work?
- Number reputation check – When a call comes in, the feature instantly checks the incoming number against a constantly updated database of known scam and telemarketing operations.
- Real-time alert – If the number is identified as a potential threat, a clear warning label appears on your incoming call screen before you answer.
- You stay in control – The feature provides a warning but never automatically blocks a call. You always have the final decision to answer, decline, ignore the call, or block the number yourself.
-
Privacy-first design – To protect your privacy, this feature only analyzes the caller’s number. It never accesses, listens to, or stores the content of your conversations.
Requirements
- This feature is only available for US, UK and Canada users.
- This feature is available only for Android users.
- Ensure that you have a NordVPN subscription plan that includes call protection, and that the NordVPN application is installed on your Android device.
Here's what to do
- Open the NordVPN app.
- Tap the shield icon at the bottom of the NordVPN app.
- Toggle on "Call protection."
- Tap "Continue."
- Select NordVPN as the default caller ID & spam app.
- If prompted, allow the NordVPN to manage phone calls.
In case you decide to change the Caller ID & spam protection back to default, follow these steps.
NOTE: Android 10 users may be asked to grant an extra permission during this process. Meanwhile, newer versions of Android require fewer permissions.
On Google devices
- Open the “Settings” application.
- Tap “Apps.”
- Select "Default apps" under the "General" section.
- Select "Caller ID & spam app."
- Choose "None."
On Samsung devices
- Open the “Settings” application.
- Tap “Apps."
- Tap "Choose default apps."
- Select "Caller ID & spam app."
- Tap "None."
On Xiaomi devices
- Open the “Settings” application.
- Tap “Apps."
- Tap "Permissions."
- Select "Permissions" again.
- Search for "Default caller ID & spam app" and tap it.
- Tap "None."
OnePlus devices
- Open the “Settings” application.
- Tap “Apps."
- Tap "Default apps."
- Tap "Caller ID & spam app."
- Tap "None."
Additional tips
- If Call protection isn't working, the first step is to confirm that NordVPN is still set as the default "Caller ID & spam app" in your phone's system settings.
- This feature provides a warning but never automatically blocks a call. If a number you recognize is flagged as a potential scam, you can still choose to answer it.
