Problem
The NordVPN app is causing performance issues on your macOS device.
Common symptoms
- Your computer slows down when NordVPN is on.
- The task manager shows NordVPN using more than 50% of RAM or CPU.
Troubleshooting steps
- Restart your computer.
- Check if you are using the latest version of the NordVPN app:
- Click the cogwheel icon in the bottom left of the NordVPN app.
- If the app is outdated, you will see a banner showing that a new version is available. Click the “Update” button.
- If you have an antivirus, ensure NordVPN is on the exclusions list.
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Disable post-quantum encryption:
- Open the NordVPN app and click the gear icon in the lower-left corner to enter the “Settings” menu.
- Click “General.”
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Set “Post-Quantum encryption” to “Off.”
- Pause Threat Protection Pro™ to see if it's causing issues:
- Click the shield icon on the left side of the NordVPN app.
- In the “Overview” section, click on the downward arrow next to “Pause” on all features.
- Select “Turn off.”
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Delete NordVPN and install the latest version from our website:
- Open the Finder app by clicking the happy face icon in the dock at the bottom of the screen.
- Click the “Applications” folder on the left.
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Right-click the NordVPN app icon and select the “Move to Bin” option.
NOTE: You don’t need to empty the bin to reinstall NordVPN, especially if you have other files there you might want to keep. - Restart your device.
- Install NordVPN from our website.
Additional tips
- Check if the issue occurs on other devices connected to the same network. If it does, try switching to a different network.
