Service Notification to update your payment details

A group of NordVPN customers have received an email inviting them to update their payment details.

If you are a part of this group, please note that you will not be charged when updating your payment details. If your subscription is due to be charged, we will send you a reminder via email. We’re asking for this to be done so that we can improve our payment systems and ensure a smoother experience. 

In addition, as a symbol of our thanks for your commitment, if you update your payment details by the deadline mentioned in the email, you become eligible for 1 month of NordVPN service for free, which will be added within 14 days of updating the payment details.

You can change your payment details by:

• clicking the button in the email itself;
• manually changing your payment details via Nord Account.

Changing payment details via Nord Account

To change your payment details in your Nord Account, follow these steps:

1. 1. Log in to your Nord Account.
   2. Go to the billing section:
      
      
      
      
   3. Go to subscriptions tab and click update next to your existing payment method:
      
      
      
      
   4. Then you can update your payment details in 2 ways:

1. 1. 1. by filling in your card information and clicking update;
      2. by continuing to PayPal and authenticating your payment method there.

After you’re done with these steps - you’ve successfully changed your payment details.

If you have any additional questions, feel free to contact us via the request form.