NordVPN Help Center
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My status is Unprotected

Updated

When visiting our website NordVPN.com, you may see your status shown as "Unprotected", like so:

This means currently you are not successfully connected to our servers.

If you are new to our services, we suggest downloading and installing our software from over here: https://nordvpn.com/download/. You can choose from a selection of custom applications to connect to our servers, and protect your connection.

More in-depth tutorials and articles can be found in our "Getting Started" page: https://support.nordvpn.com/hc/en-us/categories/200614342-Getting-Started

If you have been using NordVPN for a while, and your status is "Unprotected" even while you are connected, please check if your IPv6 is leaking by following this article: https://support.nordvpn.com/hc/en-us/articles/115000087325-IPv6-leaking-with-NordVPN

If your IPv6 is not leaking, and you are still unprotected while connected, please contact our support team: https://nordvpn.com/contact-us/