Problem
The NordVPN Split Tunneling feature does not correctly split your connection.
Common symptoms
- An app you configured that is not under the protection of a NordVPN server loses its internet connection.
- Although an app was not added to the list of applications to be under a VPN, it is still routed through a VPN.
Troubleshooting steps
- Reset the application. Find the reset instructions in this article.
- Reinstall the NordVPN application.
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Reset the network. Keep in mind that this also resets Wi-Fi networks and passwords, VPN, and APN settings you’ve used before. Here is how you can do that:
- Click the question mark button in the lower-left corner of the NordVPN app.
- Then, click the run diagnostics button.
- Once the pop-up message appears, optionally select the checkmark boxes to include the list of installed applications and system dumps, and press continue:
- Afterward, select the reset network option.
- Wait for the commands to finish running and restart your computer.
Additional tips
- Restart your device
- Turn off any additional VPN services
