How to fix NordVPN background processes that aren’t running?

Problem

NordVPN's background process is not running on your computer.

Common symptoms

You see errors like “Background processes aren't running”

Troubleshooting steps

Reset application settings:
1. Right-click the NordVPN shortcut on the Desktop and click "Open file location".
2. Double-click the "Diagnostics" folder.
3. Locate the "Diagnostics tool" and launch it.
4. Click on the "Reset app" option.
If you have an antivirus, ensure NordVPN is on the exclusions list.
Check if you are using the latest version of the NordVPN app:
1. Click the cogwheel icon in the bottom left of the NordVPN app:
2. If the app is outdated, you will see a banner showing that a new version is available. Click the “Update” button.
Collect diagnostics, take note of the Ticket ID, and refer it to our customer service.

Additional tips

Reinstall the application
Restart your device

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How to fix NordVPN background processes that aren’t running?

Problem

Common symptoms

Troubleshooting steps

Additional tips

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