How to fix NordVPN background processes that aren’t running?

Problem

NordVPN's background process is not running on your computer.

Common symptoms

You see errors like “Background processes aren't running”

Troubleshooting steps

Reset application settings:
1. Right-click the NordVPN shortcut on the Desktop and click "Open file location".
2. Double-click the "Diagnostics" folder.
3. Locate the "Diagnostics tool" and launch it.
4. Click on the "Reset app" option.
If you have an antivirus, ensure NordVPN is on the exclusions list.
Check if you are using the latest version of the NordVPN app:
1. Click the cogwheel icon in the bottom left of the NordVPN app:
2. If the app is outdated, you will see a banner showing that a new version is available. Click the “Update” button.
Collect diagnostics, take note of the Ticket ID, and refer it to our customer service.

Additional tips

Reinstall the application
Restart your device

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Please try again.", "messageIndicatorTitlePlural": "({count}) New messages", "messageIndicatorTitleSingular": "({count}) New message", "messageRelativeTimeDay": "{value}d ago", "messageRelativeTimeHour": "{value}h ago", "messageRelativeTimeJustNow": "Just now", "messageRelativeTimeMinute": "{value}m ago", "messageTimestampFormat": "h:mm A", "messageDelivered": "Delivered", "messageSeen": "Seen", "messageSending": "Sending...", "messageTooLongError": "Max message size limit exceeded ({size}).", "messengerChannelDescription": "Connect your Facebook Messenger account to be notified when you get a reply and continue the conversation on Facebook Messenger.", "newConversationButtonText": "New Conversation", "notificationSettingsChannelsDescription": "Sync this conversation by connecting to your favorite messaging app to continue the conversation your way.", "notificationSettingsChannelsTitle": "Other Channels", "notificationSettingsConnected": "Connected", "notificationSettingsConnectedAs": "Connected as {username}", "prechatCaptureGreetingText": "Hi there 👋\nTo start off, we'd like to know a little bit more about you:", "prechatCaptureNameLabel": "Your name", "prechatCaptureNamePlaceholder": "Type your name...", "prechatCaptureEmailLabel": "Email", "prechatCaptureEmailPlaceholder": "name@company.com", "prechatCaptureConfirmationText": "Hi there! 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How to fix NordVPN background processes that aren’t running?

Problem

Common symptoms

Troubleshooting steps

Additional tips

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