We have a 30-day money-back guarantee policy for accounts in good standing.
If you would like to test our service before you purchase it, you can always sign up for a 3-day free trial. You can find guidelines for getting the free trial here: https://nordvpn.com/free-trial
Users who purchased our services through Apple App Store or Google Play Store cannot be refunded.
Of course, if you are having any issues with using our services, before issuing a refund we would first like to help you solve those issues. For that you can consult our Troubleshooting section here, or contact our Support team directly here.