NordVPN Help Center
One place for all the information you need

I cannot make a payment

Updated

Failing to make a payment may be caused by various factors. Here's a few pieces of advice that we would like to share.

PayPal

If you tried to make a payment with PayPal, check if you chose PayPal Express Checkout or PayPal Standard. You may want to use the other option that you have used previously. 

Please also check if your PayPal account has sufficient funds.

Credit Card

To avoid multiple charges, or the temporary hold of funds, do not make repeated attempts to complete the purchase.

Note: If your financial statement shows a charge from NordVPN that you didn't approve, visit our Unauthorized Use of Credit or Debit Card article.

Firstly contact your credit card company to see if they have information about the failed transaction and the status of your account.

If you were trying to make a payment with a credit card but your account is still not active, a couple of usual causes are:

• Insufficient funds - check if your bank account has enough credit to make a payment;
• Incorrect information - the provided information when paying must match with the information of your credit card. Also check if your card is not expired;
• Fraud detection - usually this happens when you are already connected to VPN or using proxy and try to make a payment. Having an unusual IP address or the IP address that is from the different country than your credit card was issued, may also cause it.
• The transaction was declined by issuing bank. You may want to contact your bank and allow future payments to NordVPN.

If you use a prepaid credit card, register it online prior to use. Contact the card issuer if you have trouble completing registration.

Bitcoin

If you have made a payment with Bitcoin but your account is still inactive - your transaction may still not be confirmed in the Bitcoin network yet (you should give some more time for your transaction to be confirmed) or the invoice was expired when you made a payment. In such case create a ticket for our support team and we will be glad to help you.