How to get NordVPN VPN connection logs on iOS?

Introduction

In this article, you will learn how to acquire VPN connection logs when using the NordVPN app on an iOS device, such as an iPad or an iPhone. Accessing these logs is essential for troubleshooting connectivity issues and ensuring a stable VPN experience.

Here's what to do:

  1. Open the NordVPN application on your iOS device.
  2. Tap on the Profile icon located in the bottom right corner of the screen.


     
  3. Tap the "Help" button from the menu options.
  4. Tap "Diagnostic logs."
  5. To save the diagnostic logs to your device, tap "Save to files."


     
  6. Choose your preferred location and press the blue "Save" button in the top right.
  7. You can now paste or attach the logs as a file to us after reaching out to NordVPN customer support via email or chat.

Additional tips

  • When contacting support, providing these logs immediately can significantly speed up the troubleshooting process.
  • Ensure your NordVPN app is updated to the latest version to have the most accurate diagnostic tools available.
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