Problem
Your internet connection is slow when connected to a VPN server on NordVPN’s iOS app.
Common symptoms
- Your download and upload speed test results are lower than usual.
- Websites and streaming videos take longer than usual to load.
Troubleshooting steps
NOTE: Check your connection speed on speedtest.net after each step.
NOTE: It is possible to experience an increase in ping when connecting to a country far away from your physical location.
- If you used the “Secure my connection” button to connect to the VPN, try manually selecting and connecting to countries closest to your physical location instead.
-
Change the VPN protocol:
- Open the NordVPN app.
- Tap on the profile icon at the bottom right.
- Open Settings by tapping the icon in the upper-right corner.
- Tap “Protocol” in the “VPN Connection” section.
- Try connecting with all available protocols.
- Turn off post-quantum encryption:
- Open the NordVPN app.
- Tap the profile icon at the bottom right.
- Open “Settings” by tapping the icon in the upper-right corner.
- Locate the “VPN connection” section and toggle “Post-quantum encryption” off.
-
Reset the VPN profile:
- Open the NordVPN app.
- Tap on the profile icon at the bottom right.
- Open “Settings” by tapping the icon in the upper-right corner.
- Tap “Reset VPN Profile.”
- Tap “Continue.”
-
Tap “Got it.”
-
Reset your network settings:
NOTE: These steps will also reset Wi-Fi networks, passwords, and the VPN or APN settings you’ve used.
- Open “Settings” on your device.
- Tap “General.”
- Tap “Transfer or Reset iPhone” at the bottom of the list.
- Tap “Reset.”
- Tap “Reset Network Settings” and enter your passcode.
- Restart your device.
Additional tips
- Restart your device.
- Use a different internet connection type (for example, if you were connected via Wi-Fi, try connecting using mobile data).
- Try switching to a different network.
- Check your internet connection without connecting to the VPN.
