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  3. My internet is slow when using VPN

My internet is slow when using a VPN on an Android

Problem

Your internet is slow when connected to a VPN server on NordVPN’s Android app. 

Common symptoms

  • Your download and upload speed test results are lower than usual.
  • Websites and streaming videos take longer than usual to load.

Troubleshooting steps

NOTE: Check your connection speed on speedtest.net after each step.
NOTE: It is possible to experience an increase in ping when connecting to a country far away from your physical location.

  • If you used the “Secure my connection” button to connect to the VPN, try manually selecting and connecting to countries closest to your physical location instead.
  • Change the VPN protocol:
    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right corner.
    3. Open settings by tapping the icon in the upper-right corner.
    4. Tap “Protocol” in the “VPN Connection” section.
    5. Try connecting with all available protocols.
  • Turn off post-quantum encryption:

    1. Open the NordVPN app.
    2. Tap the profile icon at the bottom right corner.
    3. Open settings by tapping the icon in the upper-right corner.
    4. Locate the “VPN connection” section and toggle “Post-quantum encryption” off.

  • Reset your network settings:
    NOTE: This also resets Wi-Fi networks and passwords, VPN, and APN settings you’ve used before.
    1. Open “Settings” on your device.
    2. Tap “Reset Wi-Fi, mobile & Bluetooth” (or “Reset network settings”).
    3. Tap the “Reset settings” button.
    4. Restart your device.
  • Uninstall NordVPN and install the version from our website:

    1. Open “Settings” on your device.
    2. Tap “Apps.”
    3. Tap “NordVPN.”
    4. Tap the trash bin at the bottom of your screen.
    5. After NordVPN is uninstalled, restart your phone.
    6. Install NordVPN from this link by tapping the “Get APK version” button.

Additional tips

  • Use a different internet connection type (for example, if you were connected via Wi-Fi, try connecting using mobile data).
  • Try switching to a different network.
  • Check your internet connection without connecting to the VPN.
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