There might be several reasons why you are unable to connect to the NordVPN browser extension. Here are a few steps that may fix this issue:
- VPN only supports 6 active simultaneous connections, so if you have exceeded this limit extension will not allow you to connect until the sessions have expired. Make sure to connect less than 6 devices at the same time. You can also follow this guide to change your password; in that case, you will be logged out from all devices, and the sessions will be cleared, which will allow you to start a new connection.
- Other extensions can overtake proxy, which is needed for the VPN to work on the extension. Try to disable other VPN service extensions or applications.
- If you have closed the extension with an active connection to VPN, the next time you reopen it, it might not have enough time to load the connection; it can take longer to connect. Wait for a few minutes to establish a successful connection.