This article will answer questions about the cyber insurance claims process.
Table of contents:
- Filing a claim due to a cyber scam or an online shopping fraud
- Unable to file a claim via NordVPN account
- Documentation needed to access a claim
- Covered and possible to claim budget
- Claim process length and updates
How do I file a claim in the event of a cyber scam or online shopping fraud?
The easiest way to file a claim is via your NordVPN account. Simply log in and select “Cyber insurance” on your account home page. Next, select the “File a claim” button, and from there, you will be asked to select which insurance benefit your claim relates to. You will then be prompted to enter some contact information and details about the incident and follow the remaining steps to completion.
What do I do if I am unable to file the claim via my NordVPN account?
Alternatively, you can submit your claim to chubbcyberclaims@ie.sedgwick.com, entering “NordVPN claims” in the subject line, providing your name, address, email address, and phone number, a description of the incident, and attaching any supporting documentation.
What documentation is required to support a claim?
The following supporting documents will be required to assess any claims:
For claims under scam loss recovery, supporting documentation includes:
- A bank statement showing evidence of bank transfers relating to the incident
- A copy of the police report/crime reference number obtained after reporting the incident to Action Fraud via www.actionfraud.police.uk
- A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication that led to the incident or request for funds
- A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication showing reasonable attempts to recover the funds back from the third party
- Any additional supporting documents proving that you are the victim of fraud
For claims under online shopping fraud recovery, supporting documentation includes:
- A bank statement showing evidence of purchase relating to the incident
- A copy of the police report/crime reference number obtained after reporting the incident to Action Fraud via www.actionfraud.police.uk
- A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication showing reasonable attempts to recover the funds back from the vendor
- Any additional supporting documents proving that you are the victim of fraud
You can attach the supporting documents in the online portal once you are redirected via the “File a claim” button on your NordVPN account, so make sure you have them ready to have as quick handling of your claim as possible.
What is the maximum amount I can claim?
The maximum amount you can claim under the insurance benefits in total is £5,000 within a 12-month period.
How long does the claim process typically take, and how will I be updated on the status of my claim?
After submitting a claim, you should receive an acknowledgment email within 1 hour confirming your submission. Please allow for up to 7 business days for us to process your claim. You may be contacted for further information, so please look out for communications to help us process your claim as quickly as possible. Once a claim is approved, payment to your account will typically take 3-5 business days. Please note that we will only make claim payments to a bank account registered in your name in the United Kingdom.