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Cyber insurance benefits: additional FAQs

You can find additional questions answered about cyber insurance in this article.

Table of contents:


Can I purchase additional coverage above the £5,000 limit?

No, you cannot purchase additional coverage above the £5,000 limit.


Are family members or other individuals using my NordVPN account also covered under this policy?

No, these insurance benefits are only applicable to the owner of the NordVPN account who has purchased the NordVPN Ultimate bundle subscription.


Is there a waiting period before the insurance benefits cover becomes active?

There is no waiting period. As soon as you have purchased a NordVPN Ultimate bundle subscription, you are covered by the insurance benefits.


Are there any specific cybersecurity practices I need to follow to ensure my claim will be valid?

You are responsible for taking reasonable precautions to prevent losses due to cyber fraud. Such precautions include avoiding clicking on suspicious links and verifying the identity of their sender, e.g., checking the email address and/or phone number or verifying payee information with the bank before responding.

You must also comply with the terms and conditions of your bank or e-money account provider and follow any instructions given by them with regard to avoiding fraud, such as never disclosing login details, PIN numbers, or OTP (One-Time-Passcodes) to anyone.

If you have been a victim of cyber fraud, you must notify your bank or e-money account provider within 24 hours of you discovering the fraud, so they can make attempts to stop the transaction from going through or trace where the funds have gone.

If you have failed to adhere to any of the above, or if it is deemed that you have been unreasonably negligent, then your claim may be denied.


In the case of a cyber scam, am I covered for any secondary financial impacts, like loss of investment gains?

No, the insurance benefits only cover funds transferred or transactions made by you directly in response to a cyber scam.


In what circumstances might Chubb or NordVPN cancel or cease the insurance benefits cover?

Either the insurer (Chubb) or the group policyholder (NordVPN) may cancel or cease the insurance benefits for any of the following reasons:

  • by mutual agreement between the two parties.
  • if you, or anyone acting on your behalf, knowingly makes a claim which is in any way dishonest, false, or fraudulent.

You will be notified in the event of cancellation of these insurance benefits.


How do I renew my policy, and will there be any change in terms upon renewal?

As long as you have an active NordVPN Ultimate bundle subscription, you need not take any additional action. The policy and the insurance benefits will continue, and there will be no changes to the terms of the policy upon renewal as long as the group policy between Chubb and NordVPN is valid. However, if there are any changes to the group policy or if the group policy is no longer valid, you will be notified at least 60 days in advance.


Is there any way to reach out to someone if I have any additional questions?

If you have any additional questions about the insurance benefits, you can contact

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