Problem
You are unable to visit one or more websites while connected to NordVPN.
Common symptoms
- Websites appear to be stuck and never finish loading.
- Instead of loading the website, your browser shows a “This site can’t be reached” error.
- You see errors like “403 Forbidden.”
Troubleshooting steps
- Pause the VPN connection and check if you can access the website while not connected to a NordVPN server.
- Try to connect to different server locations by clicking on the country you would like to connect to in the NordVPN application.
- Try all connection protocols.
- Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection, and you should try restarting your device and connecting to NordVPN again.
- If you have an antivirus, ensure NordVPN is on the exclusions list.
- Clear your browser cache.
- Try another browser to see if the problem persists.
- Temporarily disable Threat Protection features for NordVPN applications to see if they’re causing issues:
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- For NordVPN Windows apps and macOS apps downloaded from the NordVPN website, disable NordVPN Threat Protection Pro™:
- Click the shield icon on the left side of the NordVPN application.
- Click “Overview” and try disabling every feature one by one to check which one is causing issues.
- For NordVPN apps on iOS and Android devices:
- Tap the shield icon at the bottom of the NordVPN app.
- Disable “Use Threat Protection.”
- For NordVPN macOS apps downloaded from the App Store and browser extensions:
- Click “Settings.”
- Click “Security and Privacy.”
- Disable Threat Protection.
- For the NordVPN Linux app:
- Click on “Settings”.
- Click the “Threat Protection” tab.
- Use the slider to turn it off.
- You can also disable it from the CLI by running this command:
nordvpn set threatprotectionlite off
- For NordVPN Windows apps and macOS apps downloaded from the NordVPN website, disable NordVPN Threat Protection Pro™:
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Additional tips
- Make sure that the URL for the website you want to visit is correct.
- Update your browser.
