If you have ever received a notification that your password has been changed, even though you are sure that you haven't changed anything, it's possible that your login information has been compromised. When your credentials are publicly accessible, chances are they will be matched across multiple services. For this reason, it's highly recommended to avoid using the same password for different accounts.
If you are able to log in to your NordVPN account, we suggest checking your e-mail address using the Dark Web Monitor feature to see if it has not been compromised on the Internet. Alternatively, if you no longer have access to your NordVPN account, we recommend checking if your e-mail address is not breached at https://haveibeenpwned.com/.
In case, your login information was exposed, make sure to change your Nord Account's password by following these steps:
- Access the Nord account login page.
- Select the forgot your password button:
- Enter your email address and press the send button:
- Afterward, you will receive the password reset link to your email. Open it and click on the reset password button:
- Input your new password and press the create password button:
Note: We suggest not reusing your old password. Your new password must be at least eight characters long and include uppercase and lowercase letters and symbols.
If you have any additional questions, submit a request to our customer success team.