Max doesn’t work with NordVPN

Problem

You can’t watch HBO Max while connected to NordVPN.

Common symptoms

  • You get errors related to using a VPN.
  • The streaming content does not load.

Troubleshooting steps

NOTE: Using NordVPN to bypass any regulatory or judicial measures, or for any other illegal activities, is strictly prohibited and violates our Terms of Service. Make sure you use NordVPN in compliance with all applicable laws and regulations, as well as the terms of any websites or services you access using NordVPN. 
NOTE: You can only stream content that’s available in the region you set when creating your account. 
NOTE: You can stream on up to 3 devices at the same time.

  • Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection, and you should try restarting your device and connecting to NordVPN again.
  • Close the browser or the HBO Max app and connect to a different server in the same country.
  • Turn off location services on your device.
  • Clear the browser’s cache or the streaming application’s cache and try using HBO Max again.
    NOTE: On iOS devices, the streaming application needs to be reinstalled instead of clearing the cache.
    NOTE: On Android devices, follow these steps to clear the cache:
    1. Open the “Settings” application.
    2. Use the search button and type “Apps.”
    3. Look for the HBO Max app and tap on it.
    4. Tap “Force Stop” at the bottom right. When you get the warning dialog, tap “OK.”
    5. Scroll down to “Usage” and tap on “Storage.”
    6. Tap “Clear cache.”
       
  • Turn off third-party web protection services that could interfere with your connection.
  • Turn off DNS over HTTPS or Secure DNS.
  • Pause NordVPN’s Next-gen antivirus "Real-time protection":
     
    1. Click the shield icon on the left side of the NordVPN app.
    2. Click “Pause” and select the desired time for Real-time protection to be paused
      NOTE: Next-gen antivirus is not available on mobile, Linux, or browser extensions. On these platforms, follow these steps instead:
      • On the browser extension and iOS and Android devices, tap the shield icon on the NordVPN app and then tap the button "Turn off protection".
      • On Linux devices and browser extensions, go to Settings, select “Security and privacy,” and toggle off Real-time protection.

Additional tips 

  • Try using a different device on the same network.
  • If you're using the HBO Max app, try switching to a browser instead.
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