Problem
You can’t watch HBO Max while connected to NordVPN.
Common symptoms
- You get errors related to using a VPN.
- The streaming content does not load.
Troubleshooting steps
NOTE: The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.
NOTE: You can only stream content that’s available in the region you set when creating your account.
NOTE: You can stream on up to 3 devices at the same time.
- Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection, and you should try restarting your device and connecting to NordVPN again.
- Close the browser or the HBO Max app and connect to a different server in the same country.
- Turn off location services on your device.
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Clear the browser’s cache or the streaming application’s cache and try using HBO Max again.
NOTE: On iOS devices, the streaming application needs to be reinstalled instead of clearing the cache.
NOTE: On Android devices, follow these steps to clear the cache:
- Open the “Settings” application.
- Use the search button and type “Apps.”
- Look for the HBO Max app and tap on it.
- Tap “Force Stop” at the bottom right. When you get the warning dialog, tap “OK.”
- Scroll down to “Usage” and tap on “Storage.”
- Tap “Clear cache.”
- Turn off third-party web protection services that could interfere with your connection.
- Turn off DNS over HTTPS or Secure DNS.
- Pause NordVPN’s Threat Protection Pro™:
- Click the shield icon on the left side of the NordVPN app.
- Click “Overview” and pause every subfeature one by one to check which one could be causing the issue.
NOTE: Threat Protection Pro™ is not available on mobile, Linux, or browser extensions. On these platforms, turn off the Threat Protection feature instead:
- On iOS and Android devices, tap the shield icon at the bottom of the NordVPN app and then tap the toggle next to “Use Threat Protection” to disable it.
- On Linux devices and browser extensions, go to Settings, select “Security and privacy,” and toggle off Threat Protection.
Additional tips
- Try using a different device on the same network.
- If you're using the HBO Max app, try switching to a browser instead.
