Problem
You can’t watch Amazon Prime while connected to NordVPN.
Common symptoms
- You get errors related to using a VPN.
- The streaming content doesn’t load.
Troubleshooting steps
NOTE: The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.
NOTE: In most cases, Amazon Prime doesn’t allow changing the streaming library region — it is set based on the billing address you provided when you first subscribed to Amazon Prime.
NOTE: While streaming outside of the European Union, EU residents can stream and download only Amazon Originals titles. However, while inside the EU, they will have access to titles available in their home country. For example, an Italian resident will have access to the Italian library while inside the EU. Outside the EU, they will only have access to Amazon-owned shows (a limited library).
- Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection, and you should try restarting your device and connecting to NordVPN again.
- Close the browser or the Amazon Prime app and connect to a different server in the same country.
- Turn off location services on your device.
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Clear the browser’s cache or the streaming application’s cache and try using Amazon Prime again.
NOTE: On iOS devices, the streaming application needs to be reinstalled instead of clearing the cache.
NOTE: On Android devices, follow these steps to clear the cache:
- Open the “Settings” application.
- Use the search button and type “Apps.”
- Look for the Amazon Prime app and tap on it.
- Tap “Force Stop” at the bottom right. When you get the warning dialog, tap “OK.”
- Scroll down to “Usage” and tap on “Storage.”
- Tap “Clear cache.”
- Turn off third-party web protection services that could interfere with your connection.
- Turn off DNS over HTTPS or Secure DNS.
- Pause NordVPN’s Threat Protection Pro™:
- Click the shield icon on the left side of the NordVPN app.
- Click “Overview” and pause every subfeature one by one to check which one could be causing the issue.
NOTE: Threat Protection Pro™ is not available on mobile, Linux, or browser extensions. On these platforms, turn off the Threat Protection feature instead:
- On iOS and Android devices, tap the shield icon at the bottom of the NordVPN app and then tap the toggle next to “Use Threat Protection” to disable it.
- On Linux devices and browser extensions, go to Settings, select “Security and privacy,” and toggle off Threat Protection.
Additional tips
- Try using a different device on the same network.
