{"article":{"id":19476991311121,"url":"https://nordvpn.zendesk.com/api/v2/help_center/en-us/articles/19476991311121.json","html_url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-refund-policy","author_id":375338085837,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-15690,"vote_count":25386,"section_id":38324049616785,"created_at":"2023-10-19T11:30:30Z","updated_at":"2026-09-18T04:03:15Z","name":"What is your refund policy?","title":"What is your refund policy?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-07T10:42:12Z","user_segment_id":null,"permission_group_id":38060467903761,"content_tag_ids":["01K3K644D9RVX0AA523X9V15EK","01K3K6EZD519Y7MYN2TJFZK6NM","01K3K6F50NPG5WS3SN63FCKF3D"],"label_names":["refund","money back","remboursement","moneyback","reimbursement","rembolso","退款","払い戻し","返金","reembolso","rimborso","recesso","redemption","환불","환붛","kündigung","réclamation","cashback","refound","coin gate refund","coingate","coin gate","give me a refund","ペイペイ","30日間返金保証","30tage","facturation","herroeping","geri ödeme","ångerrätt"],"body":"

We offer a 30-day money-back guarantee for new subscriptions. If you decide our service isn’t right for you, you can request a refund within 30 days of your first purchase by following the instructions below.

The guarantee applies only to your initial subscription purchase. Once your subscription renews, it’s no longer eligible for a refund under this policy (unless local laws require otherwise). For full details, please see our Terms of Service.

Visit our article about cancelling the auto-renewal of a NordVPN subscription if you wish to stop the NordVPN services after your subscription ends. 

Requesting a refund

To request a refund for your payment, contact our customer support team via live chat available at the bottom of the page.

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  1. \nOnce you receive a link from our customer support team, open it and verify it's you who's trying to access the account.

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  2. \nIn the following window, you will see which payments are eligible for a refund. Such payments will have a \"Refund\" button available. To proceed, click on \"Refund.\"

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    Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
     
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  1. \nIn the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users. Once completed, click \"Submit and Continue.\"

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  2. \nYou will see your refund summary. You can confirm it by clicking \"Refund.\"

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  3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
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  4. \nYou should now see the refund status for your payment as \"Refund Processing.\" This means that your request has been received and is currently being processed. This process can take up to a few hours*.

    *Please note that due to recent implementation, it may take up to 4 hours for a refund request to be processed.

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  5. Once the refund is complete, the refund status on your dashboard will change to \"Refunded,\" and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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I can’t see a refund option

Eligible payments will display a “Refund” button in your account. If you do not see this button, it means the payment is not eligible for a refund under our Money-Back Guarantee, for one of the following reasons outlined in our Terms of Service:

Please be advised that our refund process is automated to ensure efficiency and a timely response to user requests. If, however, you believe that the decision made by our automated refunds system is incorrect and that you have the right to get a refund in accordance with the applicable law, please contact our customer support team via the live chat option available at the bottom of the page, and we will review your case.

I requested a refund, but I haven't received it

You can check the status of your refund by going to your billing history and seeing the status of the payment:

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