Problem
You can’t watch Disney+ while connected to NordVPN.
Common symptoms
- You get errors related to using a VPN.
- The streaming content doesn’t load.
Troubleshooting steps
NOTE: Using NordVPN to bypass any regulatory or judicial measures, or for any other illegal activities, is strictly prohibited and violates our Terms of Service. Make sure you use NordVPN in compliance with all applicable laws and regulations, as well as the terms of any websites or services you access using NordVPN.
NOTE: If you purchased a Disney+ subscription from South Africa or the MENA region, you can stream content while in any of these countries — but only from the regional library, not the global one, even while connected to a VPN server in the US.
NOTE: You can stream on up to 4 devices at the same time.
- Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection. Try restarting your device and reconnecting to NordVPN.
- Close the browser or the Disney+ app and connect to a different server in the same country.
NOTE: On iOS devices, the streaming application must be reinstalled rather than cleared from the cache.
NOTE: On Android devices, follow these steps to clear the cache:- Open the “Settings” application.
- Use the search button and type “Apps.”
- Look for the Disney+ app and tap on it.
- Tap “Force Stop” at the bottom right. When you get the warning dialog, tap “OK.”
- Scroll down to “Usage” and tap on “Storage.”
- Tap “Clear cache.”
- Turn off location services on your device.
- Turn off third-party web protection services that could interfere with your connection.
- Turn off DNS over HTTPS or Secure DNS.
- Pause NordVPN’s Scam, phishing, and malware:
- Click the shield icon on the left side of the NordVPN app.
- Click “Overview” and pause every subfeature one by one to check which one could be causing the issue.
NOTE: Scam, phishing, and malware protection is not available on mobile devices, Linux, or as browser extensions. On these platforms, turn off the Scam and phishing feature instead:- On iOS and Android devices, tap the shield icon at the bottom of the NordVPN app and then tap the toggle next to “Use Scam and phishing protection” to disable it.
- On Linux devices and browser extensions, go to Settings, select “Security and privacy,” and toggle off Scam and phishing protection.
Additional tips
- Try using a different device on the same network.
- If you're using the Disney+ app, try switching to a browser instead.
