How can we help you?

Making sure that there are no issues with your account

There are a few things that might result in an inability to connect to our servers:

  1. Make sure that your account has been activated.
    You can do so by going to our website > My account and checking information of your account there. Alternatively, you can access your account panel on this page: https://ucp.nordvpn.com/dashboard.
  2. Confirm that you are using the correct password by trying to log into the website with it. If you are having trouble remembering your password, try using a password manager. This way your your passwords are secure and you do not have to worry about forgetting them. Here is a discount offer for a one from our partners at StickyPassword.

If you are sure your account is active but you are still unable to use the service, do not hesitate to contact our support team.

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