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Failed to reach NordLynx adapter

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If you receive a message such as "Failed to reach NordLynx adapter" or "NordLynx Adapter cannot be reached", here is what you need to do: 

Reinstall the NordLynx/TUN network adapter.

  1. Right-click on the start button and select Device Manager.

    device manager is located under system button
  2. In Device Manager, open the Network Adapter section, right-click on NordLynx Tunnel and then Uninstall device. 

    Network adapters can be found under the section Monitors 
  3. Now, open Control Panel (Win 7: press on the Start Button, and find it on the right side; Win 8.1+ click on the Start Button and type in 'Control Panel'). There, click on 'Uninstall a program' under the Programs section. 

    the Remove application button is located under the Applications section
  4. Find the NordVPN network TUN and uninstall it.

    nordvpn network TUN is located at NordVPN network TAP
  5. Afterward, reboot your device. When it's turned on once again, download the new TUN drivers from one of the links below and go through the setup. When this is done, try connecting. 

Click here for Windows 7 or 8.1 TUN drivers.

Click here for Windows 10 TUN drivers.

If this does not resolve your issue, please be sure to contact our support team:

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