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Adjusting the Windows app configuration

Make these adjustments to check if your application is set up correctly:

  • Try switching between TCP and UDP:

You can choose between the TCP and UDP protocols in the NordVPN app settings.
Scroll down to the bottom of the Settings tab > Advanced settings > Protocol.

  • Try switching to another server:

Go to the Countries tab in the app and select a specific server.

  • Try resetting the application:
  1. Go to the Settings tab.
  2. Scroll down, click on Show advanced settings, and select I know what I am doing.
  3. Scroll down to the Diagnostics section and click Run Diagnostics Tool.
  4. In the opened window, select Reset app.

If none of this helps, please check other troubleshooting methods for Windows: Troubleshooting connectivity on Windows.

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