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Adjusting your operating system configuration

1. Add exceptions for NordVPN.exe, nordvpn-service.exe and openvpn-service.exe to your firewall.

If you are using the Windows firewall, please add 6 rules to it. There should be:

  • 3 outbound rules: one for "nordvpn.exe", one for "nordvpn -service.exe", and one for "openvpn -nordvpn.exe"
  • 3 inbound rules: one for "nordvpn.exe", one for "nordvpn -service.exe", and one for "openvpn -nordvpn.exe"

Here is a guide how to manage Windows firewall rules: http://www.digitalcitizen.life/manage-rules-windows-firewall-advanced-security

If you have any other firewall software, you should be able to find the rule option in the application settings.

2. Add exceptions for NordVPN.exe, nordvpn-service.exe, and openvpn-service.exe to your antivirus application. You can usually find this option under the settings of the application.

3. Check if you have all the latest Windows updates installed on your machine. Some security updates might be missing and causing the connection issues.

4. Change the configured DNS :

  • Go to Control Panel -> Network and sharing center -> Change adapter settings
  • One of the local area connections will have an under-name TAP-NordVPN Windows Adapter v9. Right-click on it and select Properties.
  • In the list that appears, click on Internet Protocol Version 4 and Properties.
  • Select Use the following DNS addresses and add our DNS addresses: 103.86.96.100 and 103.86.99.100.

5. Flush your network stack:

Enter these commands into your administrator command prompt one by one (tutorial on how to launch a command prompt as an administrator):

ipconfig /release
ipconfig /flushdns
ipconfig /renew
netsh winsock reset
netsh interface ipv4 reset
netsh interface ipv6 reset
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log

Afterwards, restart your computer and check if the issue still persists.

 

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