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Why can't I send e-mail messages?

If you are using an e-mail client, such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail, you may come across an issue where your e-mail messages are either:

• Unable to be sent, but can be received;
• Unable to be received, but can be sent;
• Unable to be both sent or received.

This issue does not pertain to "webmail", which accesses your e-mail through your web browser.

  • The first solution to try is to change the outgoing and incoming mail ports your e-mail client uses. Our service blocks traffic over the insecure port 25, so try and make sure to use the other commonly used e-mail ports, such as 587 or 465.
  • If that does not help, try changing the NordVPN server you are using. Sometimes, your e-mail provider may block access to their e-mail services from known VPN server IP addresses, and thus switching to a different NordVPN server may help.

    We recommend trying to connect to any server in the United States from this list:

    #349-356, 381-384, 435-438, 801-804, 817-820, 964-967, 2481-2508, 2715-2717, 2732, 2733, 2865-2870, 2872, 2876, 2879, 2880, 2883, 2884, 2889, 2890, 2896, 2976, 2981, 3064, 3067-3370, 3116-3118, 3129-3132, 3179-3184, 3204-3206, 3213, 3214, 3219-3222, 3250-3255, 3291-3294, 3313-3316, 3383, 3384, 3389, 3390, 3508, 3509, 3627, 3628, 3631-3634.

    To connect to these specific servers, click on the magnifying glass icon and search for the country and a server number with the hashtag.

    Example: United States #3383
     
  • If neither of the above solutions help, please contact our Support team and let them know of the steps you already tried.

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