It says my username or password is incorrect

There may be a few reasons causing this error:

• First, make sure you are using the latest version of the application.
• If that does not help, you may be using the wrong password. Follow these steps to reset your password:

1. Log in to your Nord Account here: https://my.nordaccount.com/
   
   
    
2. Click on Forgot your password?
   
   
    
3. Enter the email address associated with your Nord Account and click Send Reset Link: