How can we help you?

It says my username or password is incorrect

There may be a few reasons causing this error:

  • First, make sure you are using the latest version of the application.
  • If that does not help, you may be using the wrong password. Follow these steps to reset your password:
  1. Log in to your Nord Account here: https://account.nordvpn.com/


     
  2. Click on Forgot your password?


     
  3. Enter the email address associated with your Nord Account and click Send Reset Link:

Note: To avoid such issues in the future, we recommend downloading a free password manager like NordPass. It generates secure passwords for you and stores them safely, saving you time-wasting password resets in the future.

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