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It says my username or password is incorrect

There may be a few reasons causing this error:

First, make sure you are using the latest version of the application.
If that does not help, you may be using the wrong password. Follow these steps to reset your password:

Log in to your Nord Account here: https://my.nordaccount.com/
Click on Forgot your password?
Enter the email address associated with your Nord Account and click Send Reset Link:

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